Tag: BPI

  • BPI credit card activation thru text unsuccessful

    I rarely use a credit card these days but BPI just sent me a renewed credit card. It requires activation before use.

    How to activate BPI credit card thru text:

    Send the following mesage to 225689 using the mobile number that’s registered with your BPI credit card:

    BPIACT <LAST 10 DIGITS OF YOUR CREDIT CARD NUMBER>

    For example: BPIACT 0123456789

    After sending the above message, you should receive a reply from BPI:

    “Thank you for activating your BPI Credit Card ending in ****. You will receive a confirmation on your card activation in 2 banking days. Thank you.”

    How many days for BPI credit card activation?

    BPI credit card activation should take 2 banking days.

    BPI credit card activation unsuccessful. What to do?

    I tried to activate my new BPI credit card thru text 2 times but they were both unsuccessful.

    BPI credit card activation unsuccessful.
    BPI credit card activation unsuccessful. ๐Ÿ™

    The status update that I received from BPI was:

    “Your card activation request for your BPI Credit Card ending in 6217 is unsuccessful. Please visit any BPI or BFSB branch to activate your card.”

    You may call the BPI hotline number 889-10055 to ask for assistance. I called that number to ask why my activation is always unsuccessful. The agent told me that my current mobile number doesn’t match the one in my credit card records! The one in BPI’s record is an old mobile number which I lost together with a phone many years ago. I was able to request for a BPI name change and BPI address update through phone banking before, but they can’t accommodate mobile number change through phone because of security reasons. After all, they send OTPs to our mobile numbers.

    Now I really need to go to a BPI branch to request for mobile number update, and file a request for credit card activation right there. I just hope that it won’t take so long.

    How to activate BPI credit card at a branch:

    Bring 1 valid ID and the credit card that you want to activate at a BPI branch.

    Line up for the customer service counters. It took me around 1 hour in the queue before it was my turn at BPI La Fuerza Pasong Tamo (Chino Roces) branch in Makati City. It was a painful wait.

    I had to fill out a customer information update sheet for BPI credit card holders first, because my mobile number is outdated.

    The banker told me that he will text me later on that day, or the next day, once my BPI credit card has been successfully activated.

    I received the text from the banker on the day after going to BPI La Fuerza Pasong Tamo branch.

    I also received a text straight from BPI with the following message:

    Your BPI Credit Card is now active. You can now enjoy and take advantage of your BPI Credit Card’s features and perks. To know more, visit our BPI Website, click on ‘Cards’ and select ‘Credit Cards’. Thank you.

    -BPI
  • Change name in BPI online (maiden to married name in credit card)

    Disclaimer: What I wrote in this article were based on my experience as I requested a change in account name for my BPI credit card, but a similar process and set of requirements may apply for non-credit card BPI products. The process and requirements may be changed by BPI at any time. I am not affiliated with BPI in any way, but let this article be a guide, in case you’re planning to change your BPI credit card’s billing address. ๐Ÿ™‚

    The process is done through phone and online (email). You don’t have to leave home to do it!

    My BPI credit card will expire on September 2022 and I just received an email with following message from BPI:

    Your BPI Credit Card/s ending in **** will be expiring on September 2022. As long as your account remains active and in good credit standing, please expect to receive your renewal card within 2 months before your card expires. To ensure receipt of your renewal card, please update your address and contact information before June 28, 2022 through the following channels:

    24-hour BPI Contact Center

    Call 889-10000 (Metro Manila), domestic toll-free 1-800-188-89100 (available to PLDT subscribers), or 63+2+889-10000 for mobile phone and international access;

    Any BPI branch

    Aside from an address change, I also hoped to change my credit card’s account name from maiden name to married name so that the new card will bear my updated information.

    I chose to request a change from maiden to married name through the phone because I don’t want to leave home. :-p

    Note: At the time of writing, BPI only processes credit card information update between 6AM-8PM. This is according to a pre-recorded advisory that played during my phone call when I attempted to call past 8PM.

    Prompts and corresponding numbers as of June 3, 2022 (BPI may update the choices any time!):

    • Press 2 for credit card
    • Press 1 for credit card services
    • Press 3 for information update
    • Dial your credit card number

    Once a phone banker verifies that you are the owner of the credit card account, they will create a request and reference number for you.

    Requirements to change account name in BPI online, from maiden to married name in credit card:

    Submit the following in JPEG/TIFF file format (max 1MB for all files in the email) to [email protected], with your reference number in the subject of your email. Send the email within 3 days or your request will be cancelled.

    • Clear scan of letter of request to change your BPI credit card’s name (must be handwritten and signed)
    • Clear scan of Valid government-issued ID, front and back (must have a photo and signature)
    • Clear scan of credit card, front side
    • Marriage certificate

    Turnaround time for this kind of request takes 4 banking days. After this time period you may call the BPI hotline again to verify if your email was correctly received, along with the attachments.

    So that’s how you update your BPI credit card’s name through phone and online. I’m glad that BPI now lets us do this within the comfort of our home.

  • BPI credit card: change address online

    Disclaimer: The process and requirements may be changed by BPI at any time. I am not affiliated with BPI in any way, but let this article be a guide, in case you’re planning to change your BPI credit card’s billing address. ๐Ÿ™‚ The process is a mix of phone banking and online. The important thing is you don’t have to leave home to do it!

    My BPI credit card will expire on September 2022 and I just received an email with following message from BPI:

    Your BPI Credit Card/s ending in **** will be expiring on September 2022. As long as your account remains active and in good credit standing, please expect to receive your renewal card within 2 months before your card expires. To ensure receipt of your renewal card, please update your address and contact information before June 28, 2022 through the following channels:

    24-hour BPI Contact Center

    Call 889-10000 (Metro Manila), domestic toll-free 1-800-188-89100 (available to PLDT subscribers), or 63+2+889-10000 for mobile phone and international access;

    Any BPI branch

    I chose to request a change in address through phone because it’s more convenient.

    Note: At the time of writing, BPI only processes credit card information update between 6AM-8PM. This is according to a pre-recorded advisory that played during my phone call when I attempted to call last night… at 8:30PM! Sayang hindi umabot.

    Prompts and corresponding numbers as of June 3, 2022 (BPI may update the choices any time!):

    • Press 2 for credit card
    • Press 1 for credit card services
    • Press 3 for information update
    • Dial your credit card number

    Once a phone banker verifies that you are the owner of the credit card account, they will create a request and reference number for you.

    Requirements for BPI credit card – change address online:

    Submit the following in JPEG/TIFF file format (max 1MB for all files in the email) to [email protected], with your reference number in the subject of your email. Send the email within 3 days or your request will be cancelled.

    • Clear scan of letter of request to change your BPI credit card’s billing address (must be handwritten and signed)
    • Clear scan of Valid government-issued ID, front and back (must have a photo and signature)
    • Clear scan of credit card, front side

    Turnaround time for this kind of request takes 4 banking days. After such period you may call the BPI hotline again to verify if your email was correctly received.

    So that’s how you update your BPI credit card’s address through phone and online. Thank you BPI for letting us do this without leaving home as there’s still a pandemic.

  • BPI online account disabled? Here’s what you can do

    When you login to BPI Express Online account and get a message that says your BPI online account is disabled, you should be taken to a page where you can reset your password. This is because BPI requires password reset when your online account is disabled.

    On that page you will be able to choose between resetting your password via ATM or via phone.

    Automated processes are always more convenient to me (i.e. less human interaction) because they are faster so I chose to reset my BPI online password through an ATM. I will only cover the ATM activation in this article, and not the phone activation.

    Choose new password (BPI online account disabled)

    After choosing ATM, you need to fill out this form like so:

    BPI-online-disabled-password-reset

    The BPI account number that you will enter on the form should should match the account number of the ATM card that you plan to use for the BPI ATM activator later.

    You should receive an email “BPI Express Online Password Reset Nomination” with the following instructions:

    This is to confirm your request to nominate a new password in BPI Express Online
    Confirmation Date & Time: 10/20/2016 10:00:00 AM
    Confirmation Number: XXXXXXX

    To activate your nominated password simply follow the steps below:

    1. Go to any BPI Express Teller ATM within 20 banking days
    2. Insert your ATM card
    3. Select: Special Services -> Activate Enrollments -> Express Online

    Your nominated password will be activated five(5) minutes after ATM activation.

    Please ensure that you keep your User ID and password CONFIDENTIAL at all times.

    At Your Service,
    The BPI Express Online Team

    Activate new password on any BPI ATM (BPI online account disabled)

    After filling out that form, you need to go to a nearby BPI ATM for password activation, but only within 20 days! It is best to go to a BPI ATM as soon as you’re done nominating a new password online. Insert the ATM card whose account number is the same as the one you typed in the form earlier online. Choose Special Services -> Activate Enrollments -> Express Online , and after 5 minutes, your new BPI online account should no longer be disabled. You may also use your new password.

    Confirmation of BPI password activation

    Now, you should receive a new email “BPI Express Online Password Reset Activation”:

    Greetings from BPI Express Online.

    This is to confirm that your nominated Express Online password is already activated.

    In case you don’t remember nominating a new password, may we request you to please reply at once to this e-mail and/or call your 24-hour phonebanker at Express Phone no. 89-100.

    Please ensure that you keep your User ID and password CONFIDENTIAL at all times.

    At Your Service,
    The BPI Express Online Team

  • Transfer funds from Citibank to other banks

    I asked Citibank how much they would charge if I would do electronic funds transfer from them to a BPI account.

    According to them, we can transfer funds from Citibank to other banks for free if it’s electronic funds transfer. ๐Ÿ™‚ I’m starting to like Citibank. Withdrawal from any ATM machine using my Citibank card is free, unlike for example, when I withdraw with my BPI ATM card from a BDO machine, I get charged transaction fee… about 12 or 15 pesos if I’m remembering correctly.

    Quoting Citibank’s response regarding funds transfer to other banks:

    We wish to inform you that the funds transfer using Citibank Online is
    free of charge. However, we suggest that you check the applicable fees
    that BPI may charge.

    Then I asked BPI if there would be a charge when I transfer funds from Citibank to my BPI account, and they told me there’s a fixed fee of 150 PhP per received funds from another bank.

    Quoting BPI’s response to me:

    We understand you would
    like to know the fees when you send funds from your other local bank to
    your BPI Direct account. Please note that the fee is Php 150 regardless of
    amount transferred.

  • Sample computation of interest – Time Deposit Rate from BPI Direct Savings Bank

    Sample computation of interest – Time Deposit Rate from BPI Direct Savings Bank

    Today I emailed BPI Direct, asking if the interest rates in the following table taken from their website is monthly rate.

    BPI Direct Savings Bank, Time Deposit Rates Sep23-29

    The table of BPI’s time deposit rates above may have changed already as you read this blog entry, so please verify in this page: BPI Direct – Time Deposit Rates.

    This was the response I got: (more…)