Last time I asked Banco de Oro (BDO) regarding forgotten ATM Debit Card pin code, I was told that the only solution is to “purchase” a new BDO ATM Debit Card from the branch of your BDO account for 120 pesos.
Here’s BDO’s email response to my inquiry about forgotten ATM Debit Card pin number:
We regret to inform you that we have no facility to reset ATM PIN.
In case of forgotten ATM PIN, card replacement is necessary since no one in
the bank, not even the ATM network system, has knowledge of your nominated
6-digit PIN.
ATM card replacement can only be requested and claimed from your Branch of
Account (BOA). Please be informed as well that your BOA will collect a
Card Replacement Fee of Php 120.00 upon requesting for a replacement.You may claim your personalized/named ATM card from your BOA after 3-5
banking days or if you opted to get a generic (no name) ATM card, you may
get it right away provided that your BOA has a generic card on hand.
In relation to this, you are given three (3) invalid PIN attempts daily.
Once you have entered an invalid ATM PIN thrice, your ATM access will be
suspended for the day and you may try again the next day.Thank you for banking with BDO.
11 comments have been posted
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Leem
May 28, 2012 at 4:44 pm
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Is that really is the solution for forgotten ATM debit card password??? pls help
(
They advised me to call their toll free number but I can’t contact them..
Don’t know what to do. . .
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Catzie
May 28, 2012 at 5:20 pm
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I emailed their support center and I was told that there’s no password recovery system for forgotten ATM pins.
They told me I need to request a new one and pay for it. To make sure, I visited my BDO branch of account, and they told me the same thing – that I need to purchase a new card.
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Leem
May 28, 2012 at 6:26 pm
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Good for u, u were advised to get a new card unlike in my case that as if they don’t have time to answer my questions..is that what they call — “we find ways”??? ..plus discourteous tellers! ????
But anyways thank u so much for the info..I hope everything will be solved soon.
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Catzie
May 28, 2012 at 6:58 pm
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I think they meant they “find ways” to annoy us. hehe.
Good luck to you.
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Sheila
July 11, 2012 at 5:43 pm
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Sadly for me, I forgot my pin. How many attempts can I do before they suspend my account? The number pin is jumbled up in my head and I’m so confused since it has been a long time I withdrew money. Just in case they tell me to have a new card will the savings from my previous card be transferred or forfeited?
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pr
August 24, 2012 at 6:46 am
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hello po yung pincode ng ATM sa BDO ilang digits ba yun? apat or anim? kasi try ko ang atm ko dito sa US di ina accept kc 4 lng dw ang digit kailangan nila.
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Catzie
August 24, 2012 at 8:51 am
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hello. nung gumawa ako ng atm account 6 digits po ang hiningi e. sa PH po ako
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mels
September 11, 2012 at 2:07 pm
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Thanks, Your information about BDO pin code was very helpful. I also forgot my pin code in BDO atm card
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shAix684
January 29, 2013 at 11:30 pm
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ano ba yung mga requirements to get your atm replaced?
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sai
February 2, 2013 at 9:33 am
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i think it’s fine that there’s really no way to retrieve pin via their system..it just simply means that it’s only us knows our pin & inaccessible to anyone. it’s our responsibility to remember it.
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chi cha
March 7, 2013 at 4:46 pm
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i have the same problem.
the most disappointing thing is… you need to go to the BDO branch were opened the account. what if you transfered to another place which is far? ang hassle lang… and i think it’s fine na they can reset ung password.. they should just ask for necessary documents. and in my opinion, indi n dapat nila pabayaran pa uli un….
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