Catzie.net Blog

Tag: online shopping

  • Lazada owes me money. Their customer service people disregard my requests for assistance.

    Think twice before buying anything from Lazada. They can send you the wrong item, have you return the wrong item with a promise of refund, give you no refund, and never get back to you again even when you already paid!

    Long story short: I purchased an item last year (already paid) and Lazada sent me a wrong item. Lazada picked up the wrong item but has not given me the correct item I ordered or a refund. All transactions up to the time they picked up the wrong item was done through email, but when they acquired the wrong item, they stopped responding to my messages. It’s been about 2 months already.

    I got my hands full with what I do in my daily life right now, and the money that Lazada owes me doesn’t make me feel any better. Their customer service people are being rude too, by ignoring my messages.

    So yeah, Lazada, thank you for taking my money for nothing, and thank you for your poor customer service.

  • Kimstore experience: cash on delivery via LBC

    Kimstore experience: cash on delivery via LBC

    PhotoGrid_1436011698555
    I ordered an LG phone on June 29, Monday, from the Kimstore online shop around 2:30 pm. I chose CoD (Cash oj delivery) as payment method. An email was sent to me, asking me to confirm my order.

    Order confirmation was done by copying details from support(at)theshop.ph which I pasted to an email i sent to help(at)theshop.ph.

    The email I sent opened a ticket in the system of Lovable Commerce. After 2-3 hours, someone replied to the ticket and told me that they would check first with Kimstore if my ordered product is in stock and that they would get back to me in 24 hours. The order could be cancelled before 2pm the next day.

    On June 30 (34 minutes after 24 hours – a little late), I got another reply in the ticket which included the LBC tracking number. I was given the following info:

    1. You may expect the item within 1 to 3 business days
    2. Prepare exact amount only
    3. In case you are not available, kindly leave a signed authorization letter with 2 of your valid ID’s to the recipient
    4.COD purchases will be delivered anytime within the day of delivery. There is no exact delivery time.
    5. You may track the package through lbcexpress.com click track and trace
    6. After 2 failed delivery attempts, item will be returned back to shipper and order will be cancelled
    7. Order status will only change once payment has been received and remitted to us

    I was expecting that the package would arrive at the shipping address on Friday, but on July 1 (Wednesday) morning I got a call from LBC, asking me if I would be at the address the entire day because my item will be out for delivery! 🙂 That was so quick – only 3 days of transaction. 😀

    Before handing over the money to the delivery man, I first checked the contents of the phone’s package – the phone, battery, earphones, manual, and the official receipt for 1 year service warranty. I turned the phone on, and it seemed good. And oh, the package included a SMART Bro Prepaid SIM with LTE, with free 200MB every month for 3 months.

    The delivery man told me that so far, he hasn’t delivered any defective item from Kimstore.

    Conclusion on my first Kimstore experience: I will definitely buy from Kimstore again! Most likely from the online store because their usual “meetups” don’t fit my schedule. The transaction was fast, the product was much cheaper than when purchased at a mall, and the product reached me in good condition. 🙂