Update: I often forget my BDO Internet Banking password because BDO requires password change from time to time, not allowing previously used passwords to be used again. I have a tip to share regarding the online password reset system (“Forgot Password” link) of BDO Internet Banking: If you are 100% sure that all your entered information is correct during password reset, try adding two zeros (00) before your 10-digit account number, so something like 001234567891. The online password reset of BDO always failed when I tried to use it so phoning them had always been my option. It’s the option I prefer less because I do not like talking. After my most recent phone reset I took the time to check all details recorded in my BDO Internet Banking account, and found out that my 10-digit account number in their database is preceded by two zeroes.

I was having a hard time recalling my BDO (Banco de Oro) Internet Banking account password and made a mistake twice and my account got locked out. If I remember correctly it had to be three times before the BDO online account gets locked out.

I have had this problem before and I got in touch with BDO support. Following is the response that I received from them. I’m gonna have to refer to this again to get my BDO Internet Banking account unlocked.